Troubleshooting: Voucher Redemption & Drop Ledger Credits

Tishtar maintains a strict No In-App Payment Gateway Policy. All account top-ups and resource allocations occur exclusively through cryptographic Voucher Code Redemption or peer-to-peer drop transfers from secondary distribution channels, license shops, or gift cards.

If you encounter an error when attempting to redeem a voucher in your Wallet tab, follow this diagnostic checklist.

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4 Common Voucher Errors & Fixes

┌─────────────────────────────────┐     ┌───────────────────────────────────┐
│ Error Message                   │ ──► │ Immediate Solution                │
├─────────────────────────────────┤     ├───────────────────────────────────┤
│ 1. `VOUCHER_ALREADY_REDEEMED`   │ ──► │ Check wallet history for credit   │
│ 2. `INVALID_VOUCHER_FORMAT`     │ ──► │ Check 16-character alphanumeric   │
│ 3. `VOUCHER_EXPIRED`            │ ──► │ Request replacement from reseller │
│ 4. `DROP_ALLOCATION_LOCKED`     │ ──► │ Wait 60s for lock release         │
└─────────────────────────────────┘     └───────────────────────────────────┘

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1. Error: Voucher Already Redeemed

• Why it happens: Each Tishtar voucher is single-use and bound cryptographically to the ledger upon redemption. Once drops are credited to a wallet, the code cannot be used again.
• The Fix:
  1. Open your Tishtar Dashboard -> Wallet tab.
  2. Look at your Ledger Activity / Transactions list.
  3. Verify if the drops were already credited to your account earlier today (often by a team member or duplicate submission).
  4. If the code was purchased from a third-party reseller and shows as redeemed before your purchase, contact your distributor for an immediate replacement code.

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2. Error: Invalid Voucher Format

• Why it happens: Tishtar standard vouchers follow a structured 16-character alphanumeric pattern, typically formatted in 4 blocks (e.g. TISH-4982-KLA9-9021).
• The Fix:
  • Ensure there are no accidental spaces before or after the code.
  • Verify you did not confuse similar characters (e.g. the number 0 versus letter O, or number 1 versus letter I).

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3. Error: Voucher Expired

• Why it happens: Standard purchased commercial vouchers do not expire, but certain special community giveaway codes or promotional testing grants carry a 30-day redemption window.
• The Fix: Promotional codes must be redeemed before their designated cutoff date. Standard commercial vouchers can be held and redeemed whenever your team needs credits.

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4. Peer-to-Peer (P2P) Drop Allocations

• Transferring Drops to Team Members: You can allocate drops directly from your company master wallet to individual team members without generating intermediary voucher codes.
• Open Wallet -> Transfer Drops -> Enter the recipient’s account handle or public ID.